Knowledgebase

Click on the category to browse FAQs.

About ServerMonkey (4)

About ServerMonkey

What are refurbished products?

What are the benefits of buying refurbished?

What types of refurbished products does ServerMonkey sell?

Why does ServerMonkey sell refurbished products?

Placing Orders (7)

Questions about placing your order.

Are the products configured in the US?

Can I configure refurbished products to meet my specific requirements?

Can I use my own shipping account information when I place an order?

Do you offer any discounts for non-profits including churches, schools, charities, etc?

How do I cancel an order?

Products (10)

Questions about products

Does ServerMonkey sell the cables that connect storage arrays with servers?

How much do GHz, CPU cores. and cache capacity matter?

If purchasing an additional CPU, do I need to buy the heat sink as well? Do you use thermal grease when setting CPUs?

Is a redundant power supply necessary? Why?

What are the differences in HDD speed?

Shipping and Returns (9)

Questions regarding shipping your order or making a return.

Can I track my order?

Can ServerMonkey ship to my address?

Do I have to sign for my package?

Do you charge a restocking fee?

Do you offer blind shipping?

Technical Issues (3)

Questions regarding technical issues with your order.

How to Configure RAID on a Dell

I have a bad DIMM, what now?

What do certain error codes mean?

Warranty and Support (4)

Questions about product warranties and technical support.

Do I need to register for my warranty?

I have an issue, who do I need to contact?

What kind of warranty does ServerMonkey offer?

Will I receive technical support if I buy a refurbished product?

Website Issues (1)

Any website issue related to logging in, placing an order or other general site error.

How can I reset my password?