Frequently Asked Questions

    • Refurbished products are previously-owned items that go through our strenuous six step quality process and meet our “factory-new quality” standards. Refurbished products look and perform like new, and are even backed by our full 1-Year Warranty.

    • Only when a product passes the inspection process and proves exceptional performance is it made available for sale to the public.

    • Buying refurbished servers and IT equipment is a great way to bolster or upgrade any data center. Benefits of choosing refurbished equipment include:

    • Save significantly on overall cost without sacrificing quality
    • Benefit the environment by extending a product's life
    • Find refurbished equipment that is compatible with your existing hardware and software
    • .
    • We make new products available daily. Some of the refurbished equipment we carry include servers, workstations, laptops, memory, and hard drives.

    • Refurbished products provide maximum value to our customers, and we take pride in making high-quality equipment available to them at a fraction of the price as new. In these tough economic times, we’re proud to help businesses and IT groups obtain top-of-the-line technology without breaking the bank.

      Thanks to our team of highly-trained equipment technicians, we are able to perform a rigorous six step quality process on every refurbished product we sell to ensure maximum performance and functionality. We then back every product, new or refurbished, with our industry-leading 1-Year Warranty.

      Quite simply, we stake our reputation on every product we sell. And if a refurbished item doesn’t perform exactly like a new unit, we won’t sell it.

    • Yes! Our experts configure your products right in our warehouse. We are located in Houston, TX.

    • For your convenience, we offer many products in both preconfigured and customizable variations. We give you the option to customize your server to your exact qualifications.

      Please note that if you choose to customize a server or workstation, it may take between 2-3 business days to process upgrades on your equipment.

    • Absolutely! When placing an order, select the "Use My Own Shipping Account" option during checkout and add your shipping account information. If there are any issues, a customer service representative will be in contact with you.

    • Yes! Send us your 501C, and we can set you up with a 5% discount.

    • Requests to cancel or reschedule orders must be agreed to in writing and may or may not be accepted in ServerMonkey's absolute discretion. Without waiving any of its rights, ServerMonkey is entitled to recover all its costs and profits arising out of the Buyer's attempt to cancel.

    • SAS cables are used to connect storage arrays to servers. Yes, we have them! Contact us at sales@servermonkey.com for your cable needs.

    • CPU Cache

      Cache is a form memory that is directly connected to the CPU. It can be accessed much more quickly than the computer's main memory (DRAM). Having a larger cache will result in fewer reads from the main memory, increasing overall system speed and stability.

      CPU Speed (Hertz)

      GHz, or gigahertz, is a measure of the clockspeed of the CPU chip. In general, higher means faster, particularly for single-threaded applications which aren't able to process in parallel.

      CPU Cores

      The number of cores in a computer determines how many functions the processor can run in parallel. For highly threaded applications, such as compilers and 3D rendering, you can see a dramatic decrease in overall processing time.

      Cores vs. Speed

      If your server is built to do one thing quickly, such as serve pages in a web application, you'll generally want to look for the highest possible clockspeeds, or GHz. In these cases, the applications can usually only process one request at a time and multiple cores may sit dormant.

      On the other hand, if your server is built to run multiple applications or to run highly threaded or parallel compiling or rendering, going for the option with the most running cores may perform better than a faster but smaller processor.

    • Heat sinks are sold separately for most units. It is almost impossible to fit a CPU and heat sink perfectly together, so we use a thermal grease. A thermal grease is designed to fill any air gaps, promising the best possible connection between the two.

    • Power redundancy is not necessary though it is highly recommended for critical servers. It can keep your servers and data centers running in the event of an outage or other event. Typically, each PSU has a feed from a different utility company. Redundant power supplies ensure you don't have any downtime in the event that your power supply fails.

    • HDD speed is dictated by RPM and data density. For a faster hard disk speed, go for one with the highest data density. Common consumer HDD speeds include 5,400, 7,200, and 10,000 RPM. Some servers can even go up to 15,000 RPM. Most desktops have 7,200 RPM.



      Revolutions Per Minute Average Data Transfer Rates Random Read/Write Speeds
      5,400 RPM HDD 75 MB/s 65 IOPS
      7,200 RPM HDD 100 MB/s 90 IOPS
      10,000 RPM HDD 140 MB/s 140 IOPS
    • We do offer tracking. If you are ordering from the website, an email will automatically be sent to you when your order is shipped. If you are working with a sales representative, please ask your rep to set this up for you.

    • ServerMonkey.com can ship to virtually any address in the United States. Due to U.S. Export laws, however, certain restrictions may apply.

      Orders that do not require special configuration (parts and screens) received by 1 pm (CST) are usually processed and shipped the same day based on the availability of your items and the shipping options you choose.

      For orders requiring custom configuration (servers and Cisco switches), please allow 2-3 business days for processing of your order. Note that shipping charges are weight based, rounded to the next full pound. Item weight information can be found on the item detail page.

    • If your order is over $250, a signature is required.

    • A 15% restocking fee may be charged for returns of non-defective items.

    • Yes, we can ship with any address you specify. Please contact orders@servermonkey.com with your order number to request blind shipping your order.

    • Watch this video to learn how to enter the RAID configuration utility and set a basic single RAID array on a Dell server using a PERC 6/I controller.

      **Important notes: Once you’ve set up your RAID, do not move drives around unless they are hot swappable, or your RAID will be lost.

      **RAID should not be a means for backing up data! If you rely on one server to store your data, you run the risk of losing everything.

    • If you see an orange flashing light, this means your DIMM has failed. Dispose of the defective DIMM properly. E-mail our support department, and we will send out a replacement.

    • An LED or beep code means a basic function was unable to start. Below are common error codes:



      LED and Beep Code Description
      LED blinks 4 times with 4 beeps Power Supply
      LED blinks 5 times with 5 beeps Memory
      LED blinks 6 times with 6 beeps Video Card or Graphics
      LED blinks 7 times with 7 beeps Motherboard or System Board Failure
      LED blinks 8 times with 8 beeps BIOS or CMOS Problem (ROM)

    • No, we make a note in your account that the server you have purchased has an extended warranty.

    • If you have any issues you can call us toll-free at 1-855-893-1394 Monday-Friday between 8a-5p (Central US) or email support@servermonkey.com and we’ll be happy to assist you.

      Contact Us
    • We stand behind our new and refurbished products with our industry-leading 1-Year Warranty. We believe that our refurbished products are of the highest possible quality, so you can rest easy knowing that your investment is protected.

      Extended warranties can be purchased as follows:
      2 year warranty: $125
      3 year warranty: $250
      4 year warranty: $375
      5 year warranty: $500

      For more information on our warranty, check out our warranty page.

    • Absolutely. Our certified server technicians will be happy to answer any question you may have. Call us toll-free at 1-855-893-1394 Monday-Friday between 8a-5p (Central US) or email support@servermonkey.com and we’ll be happy to assist you. You can also take a look through our FAQs to find your answer for a quicker solution.

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